[Mintwood-place] Comcast Cable Customers
Grzeskiewicz, John C.
GrzeskiewiczJ at SEC.GOV
Wed Mar 3 16:09:57 EST 2004
I've had the same problem. In fact, COMCAST had an
automatic message saying that there were service interruptions throughout
the 20009 zip code area. Apparently, the service has been off and on all
over Adams-Morgan. When I called to make sure that I would be issued
credit, the sales rep said that they are having trouble getting to the root
of the problem, Everytime they think they've fixed the problem, the service
goes out again after a few hours.
I have been thinking of switching to STAR Power. Has anyone
any experience with them? I keep getting their literature and they have an
interesting channel line-up.
From: Tatman, DeDe [mailto:D-TATMAN at nga.gov]
Sent: Wednesday, March 03, 2004 3:46 PM
To: mintwood-place at lists.mutualaid.org
Subject: [Mintwood-place] Comcast Cable Customers
I don't know if this is the right forum for my inquiry, but here goes - has
anyone had interruptions in their Comcast cable service every day since last
Friday? Some very brief, or, like last night, all night long?
I'm very concerned that we will have a repeat of last year when it took
Comcast four months to correct the problem with the cable signal.
Also, the service representatives have a new tactic. Some of them will say
that they can't issue credit unless the service has been interrupted for 24
hours. DO NOT ACCEPT THIS! I have not and have so far been issued credit
for every day (even though I still have to call them every time the cable
goes out). I tell the rep that I am paying a very high rate for 24 hours
of uninterrupted cable, seven days a week, and I expect to watch it whenever
I look forward to hearing from you.....
Staff Assistant to the Director
National Gallery of Art
(202) 289-5446 fax
<mailto:d-tatman at nga.gov> d-tatman at nga.gov
2000B South Club Drive
Landover, MD 20785
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